Refund & Returns

You may request a return within 14 days of receiving your order if:

• The item is damaged, defective, or incorrect.
• The item is unused, unwashed, and in its original condition.
• All original tags, packaging, manuals, and accessories are included.
• Proof of purchase (order number or invoice) is provided.

Returned products must be in resalable condition. We reserve the right to refuse returns that do not meet these requirements.

The following items cannot be returned or refunded:

• Personalized or custom-made products
• Gift cards
• Digital products or downloadable content
• Clearance or final sale items
• Products damaged due to misuse or improper handling by the customer
• Opened hygiene-related products (if applicable)

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Please provide:

• Order number
• Photos or videos showing the issue
• Description of the problem

Once verified, we will offer:

• Replacement of the item
• Store credit
• Full refund (where applicable)

To initiate a return:

• Email our support team at crazykidsland3@gmail.com
• Include your order number and reason for return.
• Wait for return authorization and instructions.
• Ship the item back to the address provided by our support team.

Customers are responsible for return shipping costs unless the return is due to:

• Our error
• Defective products
• Wrong item received

Once we receive and inspect your returned item:

• Approved refunds will be processed within 5–10 business days.
• Refunds will be issued to the original payment method used during checkout.
• Shipping charges are non-refundable unless the return is due to our mistake.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Orders may be cancelled before they are shipped. If your order has already been dispatched, it cannot be cancelled and must follow the return process outlined above.

Cancellation is covered in full — how to cancel, what happens after dispatch, and the refund timeline — in our Cancellation Policy.

We only replace items if they are:

• Defective
• Damaged
• Incorrectly delivered

For exchange requests, please contact our support team with your order details.

If you have not received your refund:

• Check your bank account again.
• Contact your credit card provider.
• Contact your bank as processing times may vary.

If you still have not received your refund, contact us.

For any questions regarding returns or refunds, please contact:

Crazy Kids Land
Building no 96, Lane No-12, Opp DAV College
Friends Colony, Jalandhar 144008, Punjab, India
Email: crazykidsland3@gmail.com
Phone: 9797323333 (Mon – Sat, 10:00 – 19:00 IST)
Website: www.crazykidsland.com

The registered name, entity type and registration numbers of the business operating this website are published on our About Us page.