Cancellation Policy

You may cancel an order free of charge at any time before it is dispatched, for any reason. No cancellation fee is charged.

Orders are usually packed and handed to the courier within 1–2 business days of payment, so cancellation requests are best sent as soon as possible.

Where the full order value is refundable, the entire amount you paid — including any shipping charge — is returned.

Once an order has been handed to the courier it can no longer be cancelled, because it is already in transit and out of our control.

If you no longer want the order at that point, you have two options:

• Refuse the delivery. The parcel returns to us and, once received and inspected, is refunded under Section 5 below.
• Accept the delivery and return it. Follow the process in our Refund & Returns Policy within 14 days of receiving the order.

Where an order is refused or returned for reasons other than our error, outbound shipping charges are not refundable.

Use whichever is quickest for you:

• From your account — open My Orders, find the order, and use the cancel option shown while it is still cancellable.
• By email — write to crazykidsland3@gmail.com with your order number in the subject line.
• By phone — call 9797323333, Monday to Saturday, 10:00 – 19:00 IST.

Please quote your order number in every case. We confirm each cancellation by email; a cancellation is only effective once you have that confirmation from us.

Prepaid orders. Once a cancellation is confirmed, the refund is initiated to the original payment method within 2 business days and is credited within 5–10 business days of initiation, depending on your bank or card issuer. We do not refund to a different account or payment method than the one used to pay.

Cash on Delivery orders. Nothing has been paid, so no refund arises. Cancelling simply stops the order.

Coupons and discounts. A coupon used on a cancelled order is released back to your account where its validity period still allows it. Discount value is not refunded as cash.

You will receive an email when the refund is initiated. If the credit has not appeared after 10 business days, contact us with your order number and we will share the payment gateway reference.

We may need to cancel an order, in whole or in part. This happens when:

• The item is out of stock or has been discontinued.
• A listed price or product detail was published in error.
• The delivery address is outside our serviceable area or cannot be reached by our courier.
• Payment could not be verified or was declined by the gateway.
• The order appears fraudulent, or breaches our Terms & Conditions.

If we cancel an order you have already paid for, you receive a full refund of the amount paid, including shipping, using the timeline in Section 5. We will tell you why by email or phone. We are not liable for any further loss beyond refunding what you paid.

Cancellation is not available once work on the order cannot be undone. This covers:

• Personalised, customised, or name-printed items, once production has started.
• Gift cards and vouchers, once issued.
• Digital or downloadable products, once delivered or accessed.
• Bulk and return-gift orders confirmed against a written quotation, where preparation has begun.
• Any order already dispatched — see Section 3.

If a parcel comes back to us undelivered — the address was incomplete, nobody was available across the courier delivery attempts, or delivery was refused — we treat the order as cancelled once the parcel reaches us.

Prepaid orders are refunded under Section 5, less the outbound shipping charge where the failure was not our error. If you would like the order sent again instead, contact us and we will re-dispatch it once the fresh shipping charge is paid.

Failed payments. If money left your account but the order was not created, it is an uncaptured payment and is auto-reversed by your bank, normally within 5–7 business days. Send us the transaction reference and we will follow it up with the payment gateway.

We may update this Cancellation Policy at any time. Changes take effect when posted on this page, and the “last updated” date above will change with them. The version in force when you placed your order is the one that applies to that order.

For anything to do with cancelling an order, contact:

Crazy Kids Land
Building no 96, Lane No-12, Opp DAV College
Friends Colony, Jalandhar 144008, Punjab, India
Email: crazykidsland3@gmail.com
Phone: 9797323333 (Mon – Sat, 10:00 – 19:00 IST)
Website: www.crazykidsland.com

Full registration details are listed on our About Us page.